TO showcase the federal government's national broadband network, author Andy Griffiths spoke from Melbourne to western Sydney schoolchildren over the NBN.
But halfway through the media launch of Sydney's first connection to the network, it cut out.
"There was obviously a technical glitch there," Communications Minister Stephen Conroy said at Blacktown's Max Webber Library.
"Technical glitches happen. You'll have to ask Optus, but they were able to restore it."
An Optus spokesperson told The Daily Telegraph: "Optus can confirm the loss in connection at today's NBN event was not an Optus issue. NBN Co advised that it was a glitch in the audio visual software."
Despite the hiccup, Senator Conroy said Labor's NBN plan was still far superior to the coalition's.
He said NBN construction would begin or be completed to 1.3 million additional homes and businesses by June 2016, taking the total to 4.8 million across the country.
"Tony Abbott wants to take Labor's NBN and turn it into the equivalent of building the Sydney Harbour Bridge with just one lane," Senator Conroy said.
Though rollout targets had been missed, progress had been made, he said.
"We have 54,000 people today in Australia using the national broadband network," he said.
"(Opposition communication spokesman) Malcolm Turnbull and those same experts 12 months ago said don't believe anything, they'll never reach those targets.
"Yet here we are today turning on the national broadband network."
NBN Co forecast in its plan that high speed fibre optic cable would pass 341,000 premises by June 30 but in March it downgraded that figure to between 190,000 and 220,000.
Opposition Leader Tony Abbott said if elected, his government would offer all households and business minimum download speeds of 25 megabits a second (Mbps) by the end of its first term in 2016.
Labor's NBN offers download speeds of up to 100 Mbps, with a plan to give households and businesses access to speeds of up to one gigabit per second to those connected by the end of 2014.
The coalition's NBN plan is projected to cost $29.5 billion and be completed by 2019, while Labor's plan is expected to cost $44.1 billion and be finished two years later.
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