Yesterday Piper Aldermann said 23,000 people had registered for the class action. Today it clarified saying they had only registered their interest. Source: Supplied
A SYDNEY law firm's class action against Vodafone has had an underwhelming debut with the firm admitting today it had only signed up one customer.
The move was designed to compensate those customers disgruntled over network coverage problems and poor customer service.
Yesterday law firm Piper Aldermann said it had 23,000 people registered to the class action. But today it admitted angry customers had only "registered their interest".
Class action over Vodafone dropouts
The website to officially sign onto the class action only went live this morning, said Gordon Grieve, owner and chairman of the firm.
Speaking at a press conference today, Mr Grieve was confident people who showed initial interest in the class action would "formally sign up".
The one customer who had signed up, Sydney mum Amanda Burkett, said she did so after not being able to contact someone to pick up her son from school as she no mobile phone coverage.
"I was concerned for the safety of my son," she said
She said it took an hour before she could get hold of anyone, while her son's school was about to close and "no one knew what was going on".
"It was very frustrating," she said.
"I felt like I had no control over the situation and I was worried my son would be upset."
She said it wasn't an isolated incident.
She said 80 per cent of the time she could not get reception on her phone for emails, texts or calls.
"I live in the north shore and I work in the city, those aren't areas known for poor coverage."
A source close to the matter told news.com.au that customers who had already been compensated by Vodafone for similar problems would not be able to "double dip" by signing on to the class action.
Vodafone has been contacted for additional comment but in an earlier statement said it was aware that a law firm planned to proceed with action against the company.
"That firm has not contacted Vodafone directly about this since it first threatened action in 2010, nor has it sought to discuss the claims of any customers it represents in the class action with Vodafone," the statement read.
"Vodafone has not been provided with any details of the class action at this stage and is therefore not able to comment on the claims which might be made."
Piper Aldermann said it had not contacted because it didn't have enough "concrete information" to go to it with.
"We need to have something concrete," said owner of Piper Aldermann, Gordon Grieve. "We need to know how many people have signed on for the class action, what losses are going to be incurred."
He also said that LCM - the Australian Litigation Firm financing the class action - needed time to go over its "due diligence".
However, Mr Grieve said he would he happy to talk to Vodafone "if they want to get in contact".
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