Choice has some tough questions for Apple, Microsoft and Adobe. Source: Supplied
- Tech giants front hearing on prices
- Aussies charged higher prices for music, movies
- Adobe and Apple defend slugging consumers
- Apple: 'We'd love cheaper prices'
ADOBE defended charging Australians more than $1000 extra for its publishing software yesterday by claiming that Australians were receiving a "personalised" service on its local website.
Addressing the House of Representatives committee on information technology pricing today, Adobe Australia and New Zealand managing director Paul Robson was questioned about why the company charged Australians 167 per cent more -- $3175 versus $US1899 -- for its Creative Suite 6 software.
Mr Robson said consumers in this country were automatically redirected to the company's Australian website so they could access local discounts and community groups, and purchase Adobe's software at local rates.
Mr Robson said Adobe's use of Australian-only pricing or "geoblocking" was a "well established and legal process" yet he failed to explain why Australians were paying significantly more for the same product.
"We're acutely aware that we can only succeed if we deliver innovation," he said. "If our customers believe they can get better value elsewhere, they simply won't do business with us."
Mr Robson said the company had last month lowered the price of access to its Creative Cloud software service to Australia to deliver fairer prices.
Earlier, technology giant Apple defended slugging Australians more for music, movies and TV shows, blaming the content owners for charging a higher "wholesale price" for media delivered to Australian eyes and ears.
Apple Australia vice-president Tony King told the committee that the company would "love to see lower content prices" in Australia but music label deals and copyright issues prevented it from offering lower prices or opening its US iTunes Store to a global market.
Mr King said record labels and TV and movie rights owners were responsible for setting different digital content prices in different markets and they should be the companies called before the federal committee.
"We would love to see cheaper, lower prices in the Australian market," Mr King said. "The difference in a price will stem from the different in a wholesale price from the owner of the rights."
Mr King said Apple was not responsible for setting these geographically different prices and, despite them, prices in the Australian iTunes Store were "similar" to prices charged in Australian retail stores.
In response to a question by Member for Chifley Ed Husic, Mr King said Apple could not legally open its US iTunes Store to Australian customers.
"When (an individual piece of content) is licenced to iTunes, a condition of that negotiation is that we make it available only for specified markets," he said. "Most rights are still today on a territory by territory, market by market basis. There are few rights that are truly global and that creates confusion for customers."
Mr King said Apple had taken great lengths to ensure its own hardware products were priced at "parity" in Australia, taking into considerations the Australian GST and costs associated with delivering products in Australia.
Earlier, consumer group Choice told news.com.au it has five big questions for the tech companies.
1. Why is it costing Australians 70 per cent more to rock out to AC/DC’s Back in Black on iTunes?
2. Why does it cost a graphic designer in Adelaide $3175 to buy Adobe CS6 Design and Web Premium when a creative in Los Angeles only has to pay $US1899?
3. Why does it cost a small business in Sydney $599 to buy Microsoft’s Office Professional 2013 when a business in San Francisco only has to pay $US399.99?
4. How many of their staff in Australia work on developing software?
5. Who sets the pricing on iTunes - Apple or the music and film industry?
Matt Levey, head of campaigns at Choice said there is "no justification" for why Australians are paying more than US consumers for identical products.
"We have heard all sorts of excuses from the tech companies, like claims that Australian wages, rent and taxes are too high and that our warranties are onerous," he said.
"Our research shows that none of the excuses stack up and the only conclusion is that the technology companies are greedy."
"Today, Adobe, Apple and Microsoft have every opportunity to come clean on their dirty deeds," says Mr Levey.
News.com.au is covering the hearings throughout the day.
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